Refunds and returns

At St-Zoutils we aim to supply professional-grade tools and service to match. This policy sets out our return, cancellation and refund terms for tool and equipment rental and sales. Please read it before any transaction.

1. Scope

This policy applies to:

• equipment purchased at a branch;
• equipment rented, whether reserved in advance or on the spot;
• accessories, consumables and other tool-related items.

2. Returning purchased items

2.1 Eligibility

An item purchased from St-Zoutils may be eligible for return if:

• the request is made within 14 days of purchase;
• the item is unused, undamaged and in resaleable condition;
• the item is returned with its original packaging, accessories, manuals and invoice;
• the return has been pre-approved by our customer service.

Non-returnable items:

• opened consumables (blades, lubricants, drill bits, and the like);
• electrical or fuel-powered items that have been used;
• clearance or final-sale items;
• custom or special-order tools.

2.2 Procedure

To start a return:

• contact us by phone or at location@st-zoutils.com with your invoice number and the reason for the return;
• we confirm eligibility and send you the instructions;
• the return is made at a branch, or shipped at your expense unless a defect has been established.

3. Rentals: cancellation and refund

3.1 Cancelling a reservation

A reservation may be cancelled free of charge up to 24 hours before pickup. After that, a cancellation fee of 15% of the rental total may apply. For a same-day cancellation or a no-show, the full daily charge may be retained.

3.2 Early return

Returning equipment before the end of the rental period does not automatically entitle you to a partial refund. Depending on actual use, a credit or partial refund may be granted at our discretion.

3.3 Defective tools

If a tool is defective or becomes unusable for a mechanical reason outside the customer’s control:

• we supply a replacement at no charge if equipment is available;
• failing that, a pro-rata refund is issued;
• any defect must be reported within 2 hours of pickup or delivery.

4. Customer responsibility

The customer is responsible for:

• checking that the tool suits the intended job;
• inspecting the equipment before leaving our premises;
• returning items in their original condition, normal wear excepted.

Any damage, loss or misuse may result in repair or replacement charges, deducted from the deposit or invoiced.

5. Particular cases

St-Zoutils reserves the right to assess certain situations case by case. Our aim is excellent service on terms that stay fair to both parties.

6. Contact us

For any return, cancellation or refund request:

• Email: location@st-zoutils.com
• Telephone: 450 316-6038
• In person: 110, avenue 69e, suite B1, Saint-Zotique, Québec J0P 1Z0